4U EXPRESS Online Purchase Terms and Conditions
4U Express Company operates in accordance with the laws of the Islamic Republic of Iran, including the Cyber Crimes Law, the Electronic Commerce Law, and the regulations of the Communications Regulatory Authority. By accessing and using our website at WWW.4U-EXPRESS.COM, you agree to comply with the following terms and conditions. Your use of the website signifies your understanding and acceptance of these terms, along with our privacy policy.
Placing an order also constitutes full acceptance of all notices and terms from 4U Express. Please be aware that these terms may change periodically. Users are responsible for reviewing updates each time they access the website. Continued use of the website signifies acceptance of any changes.
1. Definitions and Generalities
1-1: 4U Express
A company providing fast air freight services and acting as a purchasing intermediary for platforms like eBay, Amazon, Alibaba, and more, operating through WWW.4U-EXPRESS.COM and contact number 52113-021.
1-2: Customer or User
A legal or natural person registering to use 4U Express services. Natural persons must be at least 18 years old with legal capacity.
1-3: Credit
The balance available in the user’s account for 4U Express services, refillable via banking systems or Shaparak card payments.
1-4: Confidential Information
Any data provided by users, either manually entered or automatically collected through 4U Express services.
1-5: Delivery Time Frame
Under normal circumstances, express deliveries take 2 to 4 weeks depending on factors like product availability and location. This time excludes the seller’s preparation and shipping period.
1-6: Online Store
Refers to platforms like Amazon, eBay, Walmart, or Alibaba, from which 4U Express purchases items on behalf of users.
1-7: Business Week
A business week consists of five working days, Saturday to Wednesday, excluding public holidays and official breaks.
2. Order and Purchase Conditions
2-1: Authorization
By agreeing to this contract, customers authorize 4U Express as their intermediary to purchase items from platforms like Amazon or eBay under Article 357 of the Commercial Code.
2-2: Prohibited Goods
4U Express does not process orders for illegal or restricted goods. Such orders will be canceled, and payments refunded.
2-3: Price Adjustments
Prices may fluctuate due to exchange rate changes. Any price increase post-order confirmation will be charged to the customer. Decreases will be refunded.
2-4: Cost Breakdown
Total costs include product price, shipping, customs duties, and internal delivery fees. Approximate costs are shown at checkout, with customs and final fees settled upon clearance.
2-5: Weight/Volume Adjustments
Shipping costs depend on weight and volume. Customers must pay any differences if estimates differ from actual measurements.
2-6: Discounts and Bulk Orders
Discounted products may have quantity limits. Orders exceeding these limits may be canceled or require customer approval for new pricing.
2-7: Order Verification
Orders are finalized only after 4U Express confirms them. Unverified orders are canceled.
2-8: Order Placement
After finalizing, 4U Express will place the order within 24 hours.
2-9: Stock Issues
If a product is unavailable, customers may choose a replacement or request a refund.
2-10: Cancellations
Orders can be canceled only before 4U Express confirms them.
2-11: Product Quality
4U Express is not responsible for the quality of extremely low-priced items.
2-12: Non-Refundable Products
Products with specific features (e.g., size, color) cannot be exchanged or refunded once ordered.
2-13: Customs Clearance
Products requiring official permits must be cleared by the buyer.
2-14: Invoice Requests
Invoices may be provided upon request but are not guaranteed.
2-15: Refunds
Refunds are processed within 48–72 business hours in Rial.
2-16: Incorrect Deliveries
4U Express is not responsible for incorrect items sent by Amazon but will assist in the return process.
2-17: Partial Order Cancellations
Cancellation of one item in a multi-item order does not affect the other items.
3. Buyer/User Obligations
- Agree to all terms and conditions before making a purchase.
- Provide accurate personal and order information.
- Register using valid phone numbers and email addresses.
- Maintain account security.
- Avoid links to prohibited items.
- Review product details carefully before placing orders.
- Accept updates to terms and conditions.
- Acknowledge the legal validity of electronic agreements.
- Follow up on payment issues directly with the bank.
- Contact 4U Express support for any issues.
4. Order Time Frame
- Delivery for express orders typically takes 2 to 4 weeks.
- Refunds for lost or delayed items will be processed within 72 hours.
5. Packaging and Shipping
5-1: Specialized Packaging
Products are initially sent with Amazon’s packaging but are repackaged by 4U Express for international shipping.
5-2: Packaging Costs
Covered by 4U Express with no additional charges to the buyer.
5-3: Inspection on Delivery
Buyers must inspect the packaging upon delivery and report visible damage immediately.
5-4: Tracking
Tracking codes are provided for international shipments.
5-5: Delivery Locations
Goods are delivered only to the buyer’s specified address in Iran.
5-6: Identity Verification
Buyers must present ID upon delivery.
5-7: Warehouse Processing
Products are shipped to 4U Express warehouses in the UAE before being sent to Iran.
5-8: Split Deliveries
Items from a single shopping cart may arrive at different times due to varying processing schedules.
