What is international express mail, and how does it differ from other postal services?
International express mail, or Express Mail Service (EMS), is a service designed for the fast delivery of parcels and documents to various countries around the world. Its main difference from regular postal services lies in the faster speed, priority handling, and sometimes door-to-door service.
Additionally, international express mail provides a more precise delivery time compared to other postal services, and allows online parcel tracking.
Which countries are covered by international express mail services?
International express mail services generally cover over 200 countries and regions worldwide. This coverage includes both major and minor countries, although some countries may have limited services or specific conditions.
How can I track the status of my parcel during transit?
To track the status of your parcel, you can use the tracking code you receive upon sending. You can enter this code on the official postal website of your country or the international postal service to view the status of your parcel.
Is door-to-door service available in international express mail?
Yes, international express mail services usually offer door-to-door service. This means the parcel is delivered from the sender's address to the recipient's address without the recipient needing to visit a postal office.
How is the shipping cost for international express mail calculated?
The shipping cost for international express mail is typically based on the parcel's weight, dimensions, and destination. Additionally, specific services such as insurance or express delivery may affect the cost.
What is volumetric weight, and how is it calculated?
In the transportation industry, volumetric weight is used for goods that occupy a large space but weigh less. Generally, when calculating the price, if the volumetric weight is higher than the actual weight, the price will be based on the volumetric weight.
Are taxes or customs duties in the destination country included in the shipping costs?
Shipping costs generally do not include taxes or customs duties. These charges are typically the responsibility of the recipient when the parcel arrives in the destination country.
How can I get an accurate estimate of the shipping cost to a specific country?
To get an accurate shipping cost estimate, you can fill out your information on the order registration form, and our experts will contact you after reviewing your details. An online cost estimation tool will soon be available on the website.
What items can be sent via international express mail?
Items that can be sent via international express mail include: documents and paperwork, commercial goods (subject to customs regulations), gifts, books, clothing, and personal items.
What items are prohibited and cannot be sent?
Prohibited items include: drugs, firearms and ammunition, counterfeit goods, explosives, cash and unauthorized currency, perishable and hazardous goods (such as chemicals or biological substances).
Can drugs or food be sent via international express mail?
Shipping drugs and food in large quantities is possible under specific conditions and with compliance to each country regulations. Most countries require health and customs permits for shipping these items.
What documents are required for sending special or commercial goods?
For sending commercial or special goods, documents such as a commercial invoice, customs permit, certificate of origin, and customs declaration are usually required.
What is the delivery time for international express mail?
Delivery time depends on the destination, postal conditions, and the chosen service type. Typically, delivery time ranges from 1 to 4 weeks.
Does delivery time depend on the destination country?
Yes, delivery time may vary based on distance, customs conditions, and the chosen postal service. Countries that are distant or have postal restrictions may require longer delivery times.
How can I check the approximate delivery time for my parcel?
To check the approximate delivery time, you can contact our import/export specialists.
Are international express parcels insured?
Yes, international express mail services typically offer insurance for parcels. This insurance can cover damages or loss of the parcel.
What should I do if my parcel is lost or damaged?
If your parcel is lost or damaged, you should use the tracking code to track it and file a complaint with the postal service. The postal company will generally compensate you for the insurance amount after investigation.
How is the insurance amount determined, and how can I use it?
The insurance amount is calculated based on the declared value of the parcel and the type of goods. To use the insurance, you must request insurance at the time of shipping and declare the value of the goods.
Will my parcel incur customs duties in the destination country?
Yes, many countries impose customs duties and taxes on imported goods, which must be paid by the recipient.
How can I learn about the customs regulations in the destination country?
You can learn about customs regulations by visiting the customs websites of the destination country or using customs consulting services.
Who is responsible for paying customs duties (sender or recipient)?
In most cases, the recipient is responsible for paying customs duties, unless otherwise agreed upon under special circumstances.
How can I get a tracking code?
The tracking code is provided to you after sending the parcel via the postal service or postal companies. This code is typically a unique number that you can use to track the parcel's status on the website or via a sent link.
What should I do if my parcel information is missing or not showing in the tracking system?
If the information is missing or not showing, you should contact the postal service or its representatives and request parcel tracking.
What should I do if my parcel does not reach the destination?
If the parcel does not arrive at the destination, you can provide the tracking code to the postal service to track the parcel and request a return or compensation.
How should I pack my parcel to meet international express postal standards?
The packaging should be strong, durable, and comply with postal standards. Parcels should be appropriately packed for international transit to avoid damage.
Does the postal service provide packaging services?
Yes, some postal companies offer specialized packaging services for parcels.
What documents are required for sending a parcel?
Required documents may vary based on the type of parcel, but typically include the sender ID, recipient address, commercial invoice, customs declaration, etc.
Can a specific delivery time be set for the parcel?
Yes, some services, such as scheduled delivery or door-to-door services, allow for specifying a delivery time.
Are “Holiday Deliveries” available?
Yes, in some countries, holiday delivery services are available, but this depends on the specific postal conditions and destination country.
